![]() Customers please allow 10 - 14 days for delivery. We ship by Canada Post and depending on your location, your order should arrive within 2 to 10 business days within Canada. All shipping methods includes $100 insurance covereage (additional insurance can be purchased at $2.25 per additional $100 of covereage) and a tracking number which will be sent to the e-mail address you provide us with (exception of Small Packet Air to USA). We receive competitive shipping rates through Canada Post and pass these rates on to our customers with no mark up or handling fees. Shipping rates on orders under $25.00 will be calculated at checkout. Payments accepted with this service are: Visa, Master Card, American Express, E-transfer (Interac), Paypal & Cash. In Store Pickup is available for all customers. We offer FREE Shipping* on orders over $100 and FLAT RATE Shipping* of $7.99 on orders over $25.00. We will refund your original method of payment for the amount of the return less shipping cost once we have received and inspected the returned product. We do not pay for customs or brokerage fees. Returns and exchanges must be returned prepaid we DO NOT accept C.O.D. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. i-Bead Inc is not responsible for packages not received if sent via a non-traceable carrier. We also recommend that all returns and exchanges be sent via a traceable carrier such as Canada Post. ![]() For you own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. To return or exchange a purchase you must include the reason for the return, your name, date of purchase, and invoice number (located on your receipt). Please Note : No refunds or exchanges will be accepted on sale items, opened packages, broken strands, cut items (such as leather, fabric, chain or cord, etc), books, patterns or special orders.Īll items must have been bought through our website. Items must be unopened in original sealed package and in original condition. Online purchases may be returned for refund or exchange within 30 days of receiving your parcel.
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